Kawayan Holiday Resort: first bad experience in a resort’s services

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We had a luxury stay at Kawayan Holiday Resort. My friends and I booked a 3 days and 2 nights stay in this luxurious resort. We were hooked by its unique view of the turquoise and tropical sea and scenic view of the sunset and Apo island. It is really a cool place to spend your Siquijor vacation. But in picking the perfect accommodation, one should consider the place, price and the services. Maybe this resort would get a failing point for services.

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Location

The resort is 20-30 minutes ride from the port to its location. Quite far but this made it perfect for relaxation because it is far from stressful mass tourism. No white sand beach instead a cliff infront of which is a house reef sanctuary where you can find colorful reefs. It also has this very captivating chill spot by the cliff. That made it a boutique style resort, plus it is covered with tall coconut trees and garden greenery.

 

Resort Facilities

Kawayan Holiday Resort offers a wide range of luxurious facilities and services because they want their guests to be pampered and forget the hustle and bustle of the metro and enjoy Siquijor.

  • Swimming Pool (up to 12ft in depth)
  • Pool Bar
  • Restaurant
  • Day Beds
  • Cliff Lounge Area
  • Beach Volleyball
  • AC Generator
  • Free WiFi
  • Car Park
  • Spa Services
  • Transport Services and etc.

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Villas

They have 2 types of villas, Prestige and Deluxe villas. Both villas are good for 2 person only, you can add extra person if you want. The Prestige Villas are overlooking the sea towards the sunset and the Apo Island. The Deluxe Villa has this native and modern design located at the garden of the resort. What I love with their villas they all have half-open bathroom.

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What I don’t like in this resort?

  • Honestly, if they weren’t have a cool cliffside chill lounge, we would not book our accommodations here. To begin with, this resort is not being endorsed by the tourism of Siquijor, which we found out late. There’s a reason behind why they’re being supported by the tourism of the island.
  • Talk of the town! Yes, every time a local asked us where are we staying and we’d answer Kawayan Holiday Resort. They always tell us ‘ang sungit no?!’ (they’re strict there, right?!). Which is true.
  • Really strict resort! No doubt that they are talk of the town for being a strict resort. We realized this on our first day. After eating our lunch, the waitress told us that next time we shouldn’t play our music in our speakers while we’re in the bar because the owner only wants their music. Isn’t that rude? To ask the guest to compensate with the type of music that the owner wants. Might as well close their resort and enjoy it by themselves.
  • The waitress also told us that the owner casts out a guest when they violated the resorts rule. Yes, a rule is a rule but casting out someone is really inhumane! Talk about it and settle in a right way. One more thing, they are a guest of the resort so why do such thing?!
  • My friend found a gecko in their room so she panicked and ask one of the ates there to do something about it. The ate just replied ‘wala po akong magagagawa nandyan na po yan’ (there’s nothing I can do about it). Is that really how they handle and take care of their guests? So much for a place of relaxation!
  • The food menu are really pricey! A mixed vegetable and a rice is 300PHP! WTF?! One more example, their pancakes has a banana on top, a three portion of a one sliced banana that are really thin.
  • One more thing, the owner (guy) is not approachable. He’ll just say Hello! Hi! Goodmorning! without looking at you. Am I being demanding? It’s a common courtesy, right?

Verdict

I’m just sharing my experiences in Kawayan Holiday Resort just to inform whoever wants to book there. I’m not bashing the resort or whatsoever, I just want my readers to be informed and tell them what they will be expecting. For the resort owners, don’t take it as a wrong way, take it a points to improve. They whole place is really beautiful, it is just the service.

 

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Mc Pol

Mc Pol Cruz is the owner and publisher in this travel and lifestyle blog, Weekend Sidetrip. He love being under the sun and doing things that he loves, traveling. Mc Pol is ready to explore various culture, stop foot to stunning places, savor different cuisines and help other travelers in their adventures.

  • I passed by Kawayan Holiday Resort way back in 2012 to take touristy photos and hoped to stay there one day for a relaxing getaway. Were there other guests when you played the music?

    • Mc Pol

      Our group is the only guest there at that time. So after that we always hangout at the cliff side lounge para di kami nirerestrict.

  • The resort looks cozy and comfortable. And the rock formations and the dark patches in the aquamarine water (coral fields) all look amazing and inviting. Bouldering and snorkeling may be nice there.

    But after hearing your story, we are hesitant to book in this resort. Perhaps yours was an isolated incident? Not likely because the drivers “confirmed” their being masungit.

    • Mc Pol

      Yea the resort is really beautiful and cozy. Just the service. Not only the driver told us that the owners are ‘masungit’ but also the waitress in Dagsa and other people of the island who asked where are we staying.

  • KHR Team

    We are very sorry you did not like our service. We are very sorry also for late replay.

    First of all we have to inform you that at this time you are here we had 4 other guests. You might did not see them because of your selfish music experience in a public restaurant. To listen to music without headphones in there is not decent and disrespectful. The restaurant is the only place in the resort where we play music!

    Anyway more interesting it will be for your readers how you make up your mind about a resort. It depends to how many things you will get for free during your stay together with your friends.

    We still remember when you send us an email with many requests. Since we did not respond to you blackmail stuff suddenly everything is bad. How comes?

    We think now it is probably that everything is bad because you’ve got nothing and because we didn’t let us blackmail. It is however interesting to read…

    So must your opinion about resorts occur depending on what free will give you your mind better? How shameful is that to have a good time with friends but on resort costs! Enrich yourselves at the expense of others… I would be ashamed!

    It will be very interesting also for TripAdvisor to know. Further we will publish this comment on our social networks including websites we operate.

    • Mc Pol

      Hello KHR Team,

      With all due respect, your resort is really beautiful! What we didn’t like is the service. I’m not writing this just to bash you because you ignored my proposal, either way we paid for our stay there. I’m not black mailing anyone, I just want you to improve your services and let your guest get what they’ve paid for.

      Thank you.

  • nico

    cool place to stay

    visit also this : http://byteheads.com.ph/